Assistant Director, Board Services
Job Description
Salary Range: $108,500.18 to $144,300.18 per annum
Union/Excluded: Excluded
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established.
We are seeking an Assistant Director, Board Services to join our team in VICTORIA, British Columbia, Canada.
The Assistant Director is a strategic operational leader who ensures the delivery of high‑quality, trusted services to pension plan boards and senior partners. Working closely with the Director, this role oversees branch operations, strengthens planning and execution discipline, and establishes clear standards, metrics, and controls to support consistent, timely, and high‑quality outcomes. The Assistant Director leads and develops high‑performing teams through explicit expectations, coaching, and accountability, while mentoring disciplined, risk‑aware project delivery. The ideal candidate is a collaborative, people‑centered leader with strong operational judgment who excels at translating strategy into predictable results and an exceptional client experience.
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.
Additional requirements are determined by the role functions and operational needs of each business area.
Responsibilities
- Lead and develop high‑performing teams through clear expectations, coaching, feedback, and active performance management, building strong capability in project delivery, relationship management, and operational excellence.
- Foster an outcomes‑focused culture of accountability, continuous improvement, and shared success by setting measurable goals, monitoring performance, and reinforcing standards.
- Oversee day‑to‑day branch operations supporting pension plan boards and trustee‑facing activities, ensuring consistent, reliable, and high‑quality service delivery.
- Establish and maintain delivery discipline, quality controls, and the Material Approval Process to ensure all board and committee materials meet standards for accuracy, clarity, and readiness.
- Lead operational‑excellence initiatives and continuously improve processes, tools, and workflows to enhance efficiency, scalability, and value delivery.
- Develop and refine the operating model, service expectations, and engagement rhythms that guide effective relationship management with plan boards and their offices.
- Provide leadership in project management and change, enabling disciplined planning, risk‑informed decision‑making, and effective cross‑functional collaboration.
- Lead branch business planning, performance measurement, and financial stewardship, using data and insights to monitor operational health and support strategic objectives.
Qualifications
Must have
- Degree in Business Administration, Public Administration, Political Science or a related field.
- Five years of progressive experience in operations, service delivery, governance support or program/project delivery in a complex environment and must include the following:
- Experience leading multi-disciplinary teams including performance management, coaching and development.
- Experience leading and coaching multi-disciplinary teams in the development and implementation of a diverse range of projects.
- Experience with operational planning, quality standards/controls and delivery performance.
- Experience developing and using performance measures/metrics, reporting, and action planning to improve outcomes.
- Experience leading process improvement and operational excellence initiatives (standardization, quality assurance, workflow redesign, continuous improvement)
- Experience managing or supporting budgets/resource planning (forecasting, monitoring, resourcing decisions).
- Experience supporting or advising senior leaders/boards/committees (or equivalent high-stakes governance environments) where materials must be accurate, timely, and decision-ready.
- An equivalent combination of education, training and relevant experience may be considered.
Nice to have
- Formal training/certification in one of the following: Project/Program Management, Lean/Process Improvement or Board Governance is preferred.
- Experience leading the successful delivery of projects or a program; those with a focus on board-level client service or governance is preferred.
Knowledge, Skills and Abilities
- Demonstrated leadership skills with proven ability to introduce innovation and influence others and work in a changing environment
- Demonstrated ability to work calmly under pressure while exercising tact, diplomacy and excellent judgment
- Solid communicator with excellent, proven interpersonal, presentation and writing skills
- Proven ability to apply project management
