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Meridian Credit Union Whitby Branch
Why Meridian? At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Find our story here: About Meridian Our Retail Banking Practice: Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members. We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals. Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth. As a Member Services Representative: You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience! In this role, we will rely on you to provide compassionate service, while positioning Meridianâs products and services to add value to our Membersâ financial wellbeing. Member Experience - Provide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needs - Demonstrate perseverance in difficult situations by showcasing understanding to Membersâ perspectives, and creating action plans to resolve their concerns if they arise - Ensure proper due diligence by posting all transactions accurately and timely - Maintain discretion and confidentiality to respect Membersâ privacy - Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program Employee Experience - Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals - Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace - Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results Community Experience - Promote Meridian in your community by participating in community activities or events while demonstrating our values - Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events How you will succeed: - Previous work experience in a customer service role, with cash handling experience as an asset - High School diploma or relevant working experience - Flexibility to work all scheduled hours which include some evenings and Saturdays - Proven understanding of computer systems and programs including Microsoft Office, and Outlook - Strong negotiation, interpersonal, written, and oral communications skills - Effective organizational time management, and problem-solving skills This role represents an existing vacancy. Internal candidates are being considered as part of our standard process. Salary Range: CAD $47,775 â $60,400 annually Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the roleâs requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process. Join us! This role is in office at 1029 King St W Unit 29, Toronto, ON M6K 3M9. Build the Future of Banking with Us At Meridian, weâre not just adapting to the futureâweâre shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, weâre looking for team members who bring: - Embedding & leveraging technology â Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset - Critical Thinking â The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions. - Data Drivenâ Leverage data and insights to identify, prioritize and improve member experience and business efficiency. - Curiosity & Flexibility â Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow. What's in it for you? As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impr
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