Health Services Manager - Chronic Pain (Truro)
Nova Scotia Health Authority
About The Opportunity Reporting to the Director of Rehabilitation, Ambulatory Care and Supportive Care Services, the Health Services Manager (HSM), Chronic Pain Services is accountable for the leadership, planning, implementation, and coordination of Chronic Pain Services within the Northern Zone. The HSM oversees the daily operations of a multi‑site, integrated, and multidisciplinary Chronic Pain Service across the Northern Zone, ensuring coordinated access, standardized workflows, and consistent service delivery. In alignment with provincially integrated pain services, the HSM will work closely with Eastern Zone partners to strengthen and sustain the Chronic Pain Program at St. Martha’s Regional Hospital, ensuring the site is well supported through shared resources, clinical alignment, and operational coordination.
Responsibilities The HSM is responsible for: operational implementation of a provincially integrated and standardized Chronic Pain Service model across the zone, oversight of all clinical and administrative workflows, engagement of the interdisciplinary team to support high‑quality care, equitable wait‑list management, and optimized patient flow; development of key performance indicators in collaboration with provincial pain services; alignment with quality and safety frameworks, monitoring processes, and coordinated resource utilization; supervision of a cross‑site administrative model, leadership of workflow development, standardization, and training; and integration with Ambulatory Care, Perioperative Services, Rehabilitation Services, and Provincial Pain Services.
About You
Bachelor’s Degree in a health discipline.
Registration with the appropriate professional regulatory body (or eligibility).
Minimum of 5 years relevant clinical experience.
Minimum 5 years recent experience in a leadership and/or management position with responsibilities related to program planning, evaluation, human resource and financial management within a unionized environment.
Experience with chronic pain services preferred.
Experience implementing multi‑site clinical programs.
Experience developing and facilitating strategies consistent with the principles of Organizational Health.
Knowledge of and experience with change management principles and methodologies (PROSCI preferred).
Demonstrated experience in quality improvement, process redesign, and workflow optimization.
Excellent leadership, organizational, analytical, problem‑solving, conflict resolution, negotiation, strategic thinking and decision‑making skills, with the ability to successfully change, adapt, overcome, and cope with unexpected challenges.
Demonstrated proficiency in program planning, financial and human resource management, oral and written communication and interpersonal effectiveness.
Demonstrated ability to develop and maintain strategic partnerships and collaborative working relationships with a variety of internal and external partners across the healthcare continuum.
Demonstrated commitment to employee and self‑development and continuous quality improvement.
Demonstrated ability to lead within the LEADS in a Caring Workplace framework.
Proficiency with computer applications including Microsoft Word, Power Point, Excel, internet, email, and the ability to utilize health information systems for decision support.
Physical and mental capabilities to perform the duties of the position such as managing multiple priorities, time‑sensitive deadlines, stressful situations, working flexible/extended hours and travelling within and outside NSHA as necessary.
Competence in French or other languages is an asset.
Valid Nova Scotia Driver’s License and access to a reliable vehicle.
Hours
Permanent, full‑time position; 75 hours bi‑weekly.
Compensation And Benefits Hourly rate: $44.86 - $59.60. Successful candidates may be eligible for a benefits package that includes health, dental, travel, long‑term disability, and life insurance coverage as well as a defined benefit pension plan.
EEO Statement Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self‑identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self‑identify.
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