About This Opportunity: Costumer Experience Manager (Acton)
Oldcastle APG is currently seeking a Costumer Experience Manager (Acton) to join their team in Acton.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Permacon** is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.
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\nJob Summary\nWe are currently looking for a _Customer Experience Manager_ based at the Milton Office and covering Ontario's Southwestern region.\nJob Responsibilities\nReporting to the Vice
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President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.\n
More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.
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The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.
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Job Requirements
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A minimum of 5 years of Customer Service experience and 3 years in a supervisory role
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Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Oldcastle APG?Oldcastle APG offers a supportive work environment in Acton, where employees can grow and develop their skills. This Costumer Experience Manager (Acton) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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