About This Opportunity: Business Systems Analyst (Canada) (Great Slave Lake)
360training is currently seeking a Business Systems Analyst (Canada) (Great Slave Lake) to join their team in Great Slave Lake.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.
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Business Systems
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Analyst THERE IS NO VISA SPONSORSHIP FOR THIS ROLE Position Summary The Business System Analyst is responsible for providing day‑to‑day operational and functional support across our platforms, ensuring seamless user experience and uninterrupted business operations. This role blends platform expertise, customer‑focused troubleshooting, and BAU operational discipline to maintain stability, respond quickly to user needs, and support incremental enhancements. The ideal candidate is a platform‑savvy problem solver who understands system behavior, can translate user issues into actionable insights, and thrives in a high‑touch support environment.
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Key Responsibilities Product/Platform Support & Incident Management Serve as the primary point of contact for Product/Platform‑related inquiries, issues, and service requests from internal and external users.
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Perform detailed triage, reproduce issues, conduct root‑cause analysis, and resolve or escalate incidents based on predefined workflows.
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Monitor platform performance, integrations, and error logs to proactively identify issues.
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Maintain SLA compliance for response and resolution while delivering an exceptional support experience. Product/Platform Knowledge & User Guidance Develop deep expertise in platform features, workflows, configurations, and best‑practice use cases.
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Provide step‑by‑step guidance to users, helping them navigate the platform and resolve functional issues.
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Create and update platform documentation including FAQs, troubleshooting guides, and user resources. BAU Operations & System Maintenance Execute recurring operational tasks such as scheduled platform checks, data validations, workflow resets, and configuration updates.
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Support recurring business cycles (e.g., onboarding workflows, data imports, approval processes, reporting runs).
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Maintain accurate SOPs, runbooks, and support documentation to ensure consistent BAU execution. Configuration, Testing & Release Support Perform minor configuration updates per documented business rules and predefined options.
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Support release cycles by conducting smoke tests, validating key workflows, and ensuring post‑deployment stability.
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Participate in UAT for patches, bug fixes, and incremental enhancements to the platform. Data Quality, Reporting & Insights Run recurring usage reports, performance dashboards, and audit checks to ensure data accuracy.
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Identify trends in user issues or platform pain points and provide insights to Product/Platform and technical teams.
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Recommend process improvements, UX enhancements, and support model optimizations. Cross‑Functional Collaboration Partner with Product/Platform Managers, Engineering, QA, and Customer Success to ensure operational excellence.
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Document issues clearly with reproducible steps, impact assessments, and business context for technical teams.
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Participate in support standups, operational reviews, and continuous improvement initiatives.
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Required Qualifications Bachelor’s degree in information systems, Business, IT, or related field (or equivalent experience).
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3 – 5+ years of experience in platform support, product support, functional application support, or BAU operations.
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Strong troubleshooting skills with the ability to diagnose platform behavior and user‑reported issues.
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Experience with ticketing tools (ServiceNow, Jira, Zendesk, Freshdesk, etc.).
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Excellent customer‑service orientation, communication skills, and ability to simplify complex topics.
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Strong organizational skills and ability to handle multiple priorities simultaneously.
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Maintain accurate SOPs, runbooks, and support documentation to ensure consistent BAU execution.
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Preferred Qualifications Experience supporting SaaS or cloud‑based platforms.
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Familiarity with Agile/Scrum processes, release management, or product lifecycle.
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Exposure to UAT, testing, or configuration changes.
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Ability to understand APIs, data flows, or basic logs.
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Experience working cross‑functionally in fast‑paced environments.
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Experience in the e
Position Details
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Location: Great Slave Lake
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join 360training?360training offers a supportive work environment in Great Slave Lake, where employees can grow and develop their skills. This Business Systems Analyst (Canada) (Great Slave Lake) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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