About This Opportunity: Avp, Office Experience Manager (Alton)
Zurich Canada is currently seeking a Avp, Office Experience Manager (Alton) to join their team in Alton.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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quality, safe, and engaging workplace experience, while supporting strategic real‑estate initiatives and operational excellence. This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals. Zurich follows a hybrid work model requiring three days per week of in‑person presence, which may include time in the office or market‑facing engagements. What you will do Role Scope and Leadership Lead and manage a national team Act as the primary on site point of contact for employees, guests, and vendors in Toronto and virtual support for other locations, with a strong focus on employee experience and service quality. Workplace Operations And Employee Experience Own day to day delivery of workplace “soft services” (reception, mailroom, concierge type services), including ticket management, issue resolution, and continuous service improvement. Conduct regular workplace walkthroughs and assessments to ensure offices are safe, clean, well organized, and welcoming. Provide hands on support for employees and visitors on assigned floors and locations. Strategic Real Estate and Projects Support Zurich Canada’s strategic real estate initiatives, including office moves, expansions, consolidations, refurbishments, and fit‑outs, in close partnership with Real Estate, Facilities, and IT. Contribute to project planning, coordination, and execution activities, including vendor coordination, readiness planning, and employee transition support. Health, Safety, and Compliance Own day to day operational employee health & safety management within the workplace, ensuring compliance with Zurich policies and applicable regulatory requirements. Proactively identify safety risks and hazards, implement mitigation actions, and promote a strong safety culture across all sites. Ensure good housekeeping standards and adherence to all safety procedures. Financials, Vendors, and Performance Management Support budget planning, financial analysis, reporting, purchasing, and vendor management related to workplace services. Assist with creating and dispatching work requests to technical teams and external service providers, tracking issues through to resolution. Support data collection, analysis, and reporting to measure performance against KPIs and service level expectations. What you bring to the table Required 8+ years relevant experience in hospitality, facilities / property management, workplace operations, or commercial real estate. Strong customer service mindset with a passion for creating positive employee experiences. Ability to manage multiple priorities and deliver results in a fast paced, operational environment. Preferred Highly collaborative, with strong interpersonal skills and a track record of excellent internal and external stakeholder management. Excellent written and verbal communication skills. Strong organizational, process management, and problem solving capabilities. Compensation At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $120,000
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$140,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. Our Culture At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment wher
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Zurich Canada?Zurich Canada offers a supportive work environment in Alton, where employees can grow and develop their skills. This Avp, Office Experience Manager (Alton) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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