About This Opportunity: Analyst Iii, Technical Support (Montreal River)
Waste Management Canada is currently seeking a Analyst Iii, Technical Support (Montreal River) to join their team in Montreal River.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.II. Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.As Digital Field Analyst, serve as the trusted IT resource responsible for building and managing market, corporate, and third‐party relationships while leading complex IT issues to timely completion.Leads the resolution of complex Tier 3 support tickets escalated from the Digital Service Center.Provides advanced functional and post‐development application support, including client installations.Diagnoses complex or ambiguous issues by reproducing incidents, analyzing data integrity, and tracing transactions across infrastructure to identify root causes.Coordinates with internal teams and external vendors as needed.Produces data analysis, technical specifications for development fixes, and contributes to the design and maintenance of advanced system and application monitoring.Generates operational and ticketing reports and drives technical support initiatives in alignment with senior leadership priorities.Advises market area teams on IT equipment solutions, providing end‐to‐end support through research, analysis, and coordinated quote development with internal teamsWillingness to travel to market area sites to deliver front‐line, on‐site IT support, ensuring rapid issue resolution and minimal business disruption.Provide hands‐on technical assistance to end users in field locations, delivering high‐touch customer service and serving as a trusted IT point of contact.Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience.Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field SupportIII. Supervisory ResponsibilitiesMay coach or mentor less
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experienced personnel and act as the team leader on systems projects.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A. Education and ExperienceBachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degreeHigh School Diploma or GED (accredited) and 4 years of relevant work experience5 years of relevant work experience (in addition to education requirement).B. PreferredExperience troubleshooting, supporting, and resolving Point of Sale (POS) system issuesWorking knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applicationsEnd‐User Collaboration & Audio/Video SupportNetwork & Connectivity TroubleshootingMicrosoft 365 / Office SupportHardware & Peripherals (Desk‐Side Support)Software Deployment & Remote AccessC. Other Knowledge, Skills or Abilities RequiredBilingual in French and English
Position Details
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Location: Montreal River
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Waste Management Canada?Waste Management Canada offers a supportive work environment in Montreal River, where employees can grow and develop their skills. This Analyst Iii, Technical Support (Montreal River) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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