Dilawri Overview
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with Dilawri
Position Overview
The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Land Rover North Vancouver, ensuring operational excellence, strong profitability, and an exceptional customer experience. Reporting to the General Manager, this position provides strategic direction, leads departmental teams, and maintains compliance with all manufacturer, federal, provincial, and municipal standards.
The Fixed Operations Manager plays a critical role in driving departmental performance, enhancing customer satisfaction, and supporting the dealership’s overall business objectives.
Compensation for this position is commission based.
Primary Duties and Responsibilitie
Leadership & Operational Management
- Supervise, direct, and lead all aspects of the Service and Parts departments, ensuring operational efficiency and team performance.
- Maintain profitability across both departments while controlling expenses within approved budgets.
- Develop departmental objectives in collaboration with the General Manager, Service Manager, and Parts Manager.
- Prepare and manage the annual operating budgets for Service and Parts.
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Ensure compliance with all relevant legislation and bylaws, including hazardous waste handling and disposal.
- Provide mentorship, coaching, and direction to departmental teams to foster a high-performance culture.
Service Department Responsibilities
- Maintain a high Customer Satisfaction Index (CSI) rating at all times.
- Oversee warranty compliance, ensuring accuracy and profitability in all claims.
- Interpret, communicate, and enforce manufacturer warranty conditions and policies.
- Monitor the quality of repair work, ensuring adherence to strict dealership and manufacturer standards.
- Recommend new tools, equipment, and process improvements to enhance operational effectiveness.
- Prepare and maintain labour cost lists for routine maintenance operations.
- Reduce comebacks and ensure consistent delivery of top-quality repair service.
Parts Department Responsibilities
- Oversee purchasing, selling, stocking, pricing, and inventory management of all parts.
- Ensure compliance with legal and ethical practices in receipting, costing, and selling.
- Track merchandising, marketing, and promotional programs for maximum effectiveness.
- Conduct regular inventory counts and maintain accurate records of obsolescence, core returns, and exceptional orders.
- Ensure proper implementation of manufacturer warranty ordering and return policies.
- Establish pricing parameters to generate sufficient gross profit for all customer categories.
- Reconcile monthly inventory and provide required reporting to the Accounting Department.
- Manage vendor relationships and negotiate competitive pricing, leveraging all available discount programs.
Qualifications Required
- 2–4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
- Strong customer service abilities and a commitment to maintaining high CSI performance.
- Comprehensive knowledge of the operation, repair, and maintenance of domestic and imported vehicles.
- Solid leadership and people management skills with the ability to motivate and support departmental teams.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with computers; experience with CDK is an asset.
- Full Class 5 driver’s licence with a clean driving record.
- Legally entitled to work in Canada.
About Dilawri
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental p
