Client Services & Operations Coordinator (Dundas)
Anderson Therapy Services
About Us
Anderson Therapy Services Inc (ATS) has been providing client-centred and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at work, at home, in remote areas, and through our secure online videoconferencing platform.
We focus on highlighting strengths to empower the individual to achieve their full potential in school and the community. Currently, we offer services to Dundas and the surrounding areas, as well as a number northern Ontario Indigenous communities and Nunavut. At ATS, collaboration, compassion, integrity, and innovation guide everything we do.
Our proven approach is far from one-size fits all. Hence, we foster a collaborative cross-disciplinary work environment with job flexibility and opportunities for career development to ensure our team is supported. ATS is also dedicated to its team's life-long learning and provides many opportunities for professional development throughout the year to reflect this commitment. To learn more about who we are and what we do, we invite you to visit our website Anderson Therapy - Children's Speech Therapists
ABOUT THE ROLE
ATS is currently seeking one (1) Client Services Coordinator to join our growing team. The Client Services Coordinator position will support our multidisciplinary team by owning day-to-day coordination of the front office, client scheduling, therapist calendar management, and intake support.
This position is a central coordination position that ensures families feel welcomed and supported; therapists’ schedules are optimized, and clinic operations run smoothly and efficiently.
If you are highly organized, calm under pressure, tech-savvy, detail-oriented, and passionate about supporting children and families, we encourage you to apply. For additional information about ATS please visit our company website: Career Opportunities - Anderson Therapy Services.
Key Responsibilities
- Optimize all front-office operations, ensuring efficiency, professionalism, and strong customer service standards
- Serve as the primary point of contact for clients and caregivers via phone, email, and online platforms.
- Provide a welcoming, skilled, and culturally respectful client experience.
- Coordinate intake processes, including inquiries, service matching, consent documentation, and onboarding.
- Maintain accurate and confidential client records in scheduling and EMR systems (PHIPA-compliant).
- Respond to client questions regarding services, scheduling, billing, and policies.
- Manage clinic flow, room bookings, and front office organization.
- Track office supplies and support reception operations.
- Support client feedback initiatives and identify opportunities to improve client experience.
- Identify process improvement opportunities to enhance efficiency and client experience.
- Maintain and update internal systems, trackers and dashboards and adjust schedules in response to cancellations or changes.
- Liaise with finance team, funders, and families regarding invoicing, authorizations, and required documentation
- Support service tracking related to contract or funded programs.
- Maintain a safe and organized work environment by keeping the office clean, tidy, and reflective of ATS's quality care.
Qualifications
THE “MUST HAVES”
- Diploma or degree in Office Administration (Health preferred), Social Services, Psychology, or a related field.
- Minimum 3 years of experience in a client-facing or clinical/healthcare administrative role.
- Experience supporting a multidisciplinary team in healthcare, therapy, or community services.
- Strong organizational, multitasking, and time management skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation and professionalism
- Knowledge of privacy legislation (PHIPA/PIPEDA) and confidentiality practices.
THE “NICE TO HAVES”
- Start as soon as possible.
- Familiarity with EMR systems (Jane, Connecteam, etc.).
- Knowledgeof First Nations, Inuit and Métis people, history, intergenerational trauma, culture, health priorities and social issues impacting mental health. Self-education is encouraged and ATS provides training opportunities regularly.
- Possess the flexibility and time management skills necessary to manage an ever-changing caseload.
- Flexibility, problem solving skills, creativity, and organizational/time management skills.
- Strong computer skills and familiarity with video conference software (e.g., Zoom), Canva and the Microsoft Office ecosystem (e.g., TEAMS, SharePoint, Outlook, Word, Excel, PowerPoint).
Working Conditions
- Primarily office-based work involving prolonged periods of sitting, computer use, and telephone communication.
- Frequent walking within the clinic to support front office operations, client flow, and room coordination.
- Flexibility to work occasional early mornings and evenings as required (e.g 8:15am to 7:15 pm)
- Occasional lifting and carryi
