About This Opportunity: Technical Services Manager (Quebec City)
AUTOMATIC SYSTEMS is currently seeking a Technical Services Manager (Quebec City) to join their team in Quebec City.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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level technical support when necessary
Technical service development and continuous improvement
Implement a growth and development strategy for the technical service department
Expand the range of turnkey services
Ensure a high level of customer satisfaction
Manage maintenance, installation, audits, and support activities
Training and certifications
Design and supervise a comprehensive internal and external training and certification program
Develop and maintain an internal certification program for technicians
Ensure that skills are updated in line with technological developments
Internal and external collaboration
Work closely with production, customer support, quality, sales, and management teams
Make occasional trips to customers, suppliers, or partners (technical visits, audits, support, training)
Cultivate a strong relationship with our service partners through regular and proactive communication
Review, provide recommendations, or approve quotes, modification requests, and invoices submitted by our service partners
Redefinition and management of the training program for our partners
Qualifications and skills Bachelor’s degree in business administration or related field
Minimum 5 to 10 years in a technical industrial environment
Proven team management experience
Experience in after‑sales service, industrial maintenance, or technical support
Understanding of industrial constraints (safety, reliability, productivity)
Leadership, ability to unite and develop teams.
Ability to create value.
Strategic vision combined with strong operational skills.
Analytical mind, rigor, clear and educational communication.
Customer focus, service orientation, and priority management.
Excellent communication and customer service skills.
Results‑oriented, with a strong focus on customer satisfaction.
Ability to work collaboratively and communicate effectively with all levels within the organization.
Employment conditions Job type: Full‑time, Permanent
Integral member of the Executive Committee (COMEX)
Occasional remote work
Disability insurance
Supplementary health insurance
Life insurance
Vision insurance
Paid time off
Employer RRSP contributions
Company events organized by Employee Social Club
Adjustable daily schedule with flexible start and end times
Employee assistance program
On‑site parking
Company closure during the holiday season
fax: (450) 659‑0966 (Attn: Human Resources Department)
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Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join AUTOMATIC SYSTEMS?AUTOMATIC SYSTEMS offers a supportive work environment in Quebec City, where employees can grow and develop their skills. This Technical Services Manager (Quebec City) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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