About This Opportunity: Supervisor – Customer Experience (Saint-Léonard-d'Aston, Quebec)
Aldes Amérique du Nord is currently seeking a Supervisor – Customer Experience (Saint-Léonard-d'Aston, Quebec) to join their team in Saint-Léonard-d'Aston, Quebec.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Supervisor – Customer ExperienceAt Aldes, we manufacture solutions that improve people's quality of life, one building at a time.Be part of a team that makes a difference.Benefits:Competitive group insurance and retirement plan (e.G., RRSP+; telemedicine);Day shift schedule; Recognition programs and continuous training; 11 paid statutory holidays and, after the probationary period, a 40
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hour leave bank (in addition to your vacation!); Paid vacation from day one; An active social committee — there's never a dull moment at ALDES!; A $400.00/year wellness account; Free coffee;...And much more!Position SummaryReporting to the Director – Customer Experience, the incumbent supervises the order entry and technical service teams while actively participating in day
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up on orders, changes, and cancellations; Coordinate deliveries with customers and ensure smooth communication between internal teams and clients; Handle customercomplaints, propose appropriate solutions within prescribed timelines, and follow up to ensure resolution; Ensure the quality and accuracy of data in the systems; Continuous Improvement & ProcessesIdentify operational pain points and propose concrete solutions; Document and standardize key processes; Participate in the optimization of tools and working methods; Support change management initiatives; Support to the DirectorAct as the operational point of contact for the Director – Customer Experience; Provide updateson issues, priorities, and key performance indicators; Contribute to the overall improvement of customer service performance; Candidate ProfileEducation & Experience3 to 5 years of experience in customer service, operations, or a manufacturing environment; Experience in team supervision or coordination (significant asset); Experience in order entry or a similar environment (asset); Knowledge of the HVAC or industrial sector (asset); Technical SkillsProficiency in the Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); Experience witha CRM (Salesforce – an asset); Knowledge of anERP system (Infor or equivalent – an asset); Bilingualism inEnglish and French (oral and written); English proficiency is essential as the incumbent will be required to read and draft documents and communicate in English.
Position Details
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Location: Saint-Léonard-d'Aston, Quebec
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Aldes Amérique du Nord?Aldes Amérique du Nord offers a supportive work environment in Saint-Léonard-d'Aston, Quebec, where employees can grow and develop their skills. This Supervisor – Customer Experience (Saint-Léonard-d'Aston, Quebec) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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