About This Opportunity: Software Technical Support Help-desk Specialist (McBride)
Appcast is currently seeking a Software Technical Support Help-desk Specialist (McBride) to join their team in McBride.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.
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Technical Skills and Qualifications: ~ Proficient in desktop/laptop hardware, network configurations, and MS Office Suite. ~ Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). ~ Familiar with Active Directory, Entra Admin Center (Azure), and Office 365. ~ Strong interest in LAN/WAN networking and skilled in hardware installation. Flexible to work outside core hours as needed. ~ Committed to a customer
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oriented, and skilled in managing customer expectations. Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement. ~ Knowledge of root cause analysis is a plus. ~ We support each other to achieve important goals. ~ Apply today to help Drax discover the talented individuals we need to drive this change.
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The recruitment process with Drax will always include at least one face
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Appcast?Appcast offers a supportive work environment in McBride, where employees can grow and develop their skills. This Software Technical Support Help-desk Specialist (McBride) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Software Technical Support Help-desk Specialist (McBride) at Appcast in McBride.
Click the Apply button above to submit your application and take the next step in your career.
