About This Opportunity: Senior It Support (Ft Windsor) (Amherstburg)
Tepperman's is currently seeking a Senior It Support (Ft Windsor) (Amherstburg) to join their team in Amherstburg.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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hours work, and project launches when required. Reporting to the IT & Cyber Security Manager, the Senior IT Support Technician is responsible for: As assigned through the Help Desk, complete tickets and support users directly whenever needed – remote or onsite Act as a technical escalation to the Help Desk and other IT Technicians Manage tickets to make sure all are addressed within SLA Help to manage ticket priorities to identify tickets that need escalation Maintain hardware inventories and perform hardware setup and support for our Windsor, Chatham, Sarnia locations, with occasional travel and support to our other locations Provide “white glove” onboarding to new management employees in our Windsor locations Hands on administration of a portion of various IT & Cyber Security systems such as – Windows Desktop, Active Directory, Microsoft Office 365 (Especially Teams & Intune), MAC OS, iOS, Mimecast, Arctic Wolf, Sentinel One, Zscaler, RedCanary Act as an IT Subject Matter Expert & technical resource on some projects Play a role in architecting solutions Support IT ticket escalations to help guarantee continuous support for Teppermans staff Complete and maintain appropriate documentation Act as a backup to the Systems Administrator role Some evening and weekend work will be required for emergency troubleshooting and project launches Will be required to travel infrequently to other Tepperman’s locations Qualifications Graduate of a College or University program in Information Technology 5 years’ experience in a similar role Relevant Technical Certifications (Microsoft, CISSP) are an asset Hands on experience or interest in learning IT infrastructure such as Microsoft Windows Server & Desktop operating systems, VMware, SANs, Active Directory, Microsoft Office 365 (Especially Teams & Intune), networking (switches, wireless access points, firewalls), MAC OS, iOS Hands on experience or interest in learning cyber security tools such as Mimecast, Artic Wolf, Sentinel One, Intune, Zscaler, RedCanary Sound judgment and decision
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Tepperman's?Tepperman's offers a supportive work environment in Amherstburg, where employees can grow and develop their skills. This Senior It Support (Ft Windsor) (Amherstburg) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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