About This Opportunity: Regional Manager, Contact Center Montreal West
NAPA Canada is currently seeking a Regional Manager, Contact Center Montreal West to join their team in Montreal West.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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mindedness, and active engagement. Our store team members are kind, hard‑working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.
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In This Key Role, You Will
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well‑being
Manage, coach and guide a team of call center agents
Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre
Use reports and KPI’s to improve the customer experience
Meet district level sales numbers
To Join Our Team, You Need
At least 5–7 years of experience in the business
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store operations, including 3 years in a personnel management position where you were responsible for financial performance
College diploma or other degree in business administration, or equivalent work experience
Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
Robust communication, organizational, and problem‑solving skills
Proficiency in Microsoft Office Suite
Previous Service Centre experience an asset
About The Division
The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom
Position Details
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Location: Montreal West
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join NAPA Canada?NAPA Canada offers a supportive work environment in Montreal West, where employees can grow and develop their skills. This Regional Manager, Contact Center Montreal West position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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