About This Opportunity: Project Lead - Quality and Customer Experience (Kingsey Falls)
Cascades is currently seeking a Project Lead - Quality and Customer Experience (Kingsey Falls) to join their team in Kingsey Falls.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents.
We put you first: Flex and connected mode (telecommuting, flexible schedule) Telemedicine, Group insurance Employee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for this position starts at 85,000 CAD annually, depending on experience D evelop your full potential, sustainably , by applying your expertise within the Operational Excellence team as the Project Lead Quality and Customer Experience: ** Please note that this position is based in Kingsey Falls, but it can also be located in Saint
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Hubert or Eau Claire, Wisconsin depending on your preference.
The selected candidate must also be able to travel approximately 20% of the time annually to support our North American facilities.
Responsibilities.
Investigate customer complaints and perform root cause analyses.
Prepare and monitor performance indicators related to customer complaints and satisfaction.
Participate in Voice of the Customer initiatives and ensure alignment with quality objectives.
Use SAP to trace products, manage nonconforming material, and support quality processes.
Coach and train employees on CAPA processes and quality culture.
Follow up on corrective and preventive actions with managers and ensure their effectiveness.
Coordinate the resolution of technical issues with various stakeholders.
Collaborate within the Cascades Quality Pillar Network and share best practices across sites.
Lead continuous improvement projects in collaboration with operations and logistics.
Audit quality processes and act as the customers voice within operations.
Bring out the best in yourself! Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
You too, put forward your strengths: Bachelors degree in engineering, science, or a related field, or any equivalent combination of education and experience (training or certification in quality management, Lean Manufacturing Green Belt or Black Belt).
More than 5 years of experience with quality standards, audit processes, and industry regulations.
Demonstrated leadership and teamcoaching experience.
Strong cross
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in for proposed solutions.
Robust oral and written communication skills, including advanced proficiency in English.
Robust organizational skills, priority management, and autonomy.
Knowledge and experience with Lean Manufacturing principles.
Strong interpersonal skills, ability to collaborate effectively, and a proactive approach to understanding customer needs and translating them into quality improvements.
Fluent in both English and French, allowing for seamless communication with our units and partners in Qubec, Englishspeaking provinces, and the United States.
We look forward to meeting you! About Cascades Cascades believes in the success of an inclusive organization that values diversity within its team.
All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas.
We are a source of possibilities since 1964.
Cascades have been providing sustainable, innovative and value
Position Details
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Location: Kingsey Falls
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Cascades?Cascades offers a supportive work environment in Kingsey Falls, where employees can grow and develop their skills. This Project Lead - Quality and Customer Experience (Kingsey Falls) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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