About This Opportunity: Manager, IT Service Experience and Operations Enablement (Oakville)
First Canadian Title Company is currently seeking a Manager, IT Service Experience and Operations Enablement (Oakville) to join their team in Oakville.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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performing team responsible for delivering exceptional IT support and driving continuous improvement. This role combines operational excellence with strategic leadership, leveraging technology, data, and collaboration to enhance user experience, support digital transformation, and align service desk operations with FCT’s business objectives. This role also oversees the Operations Enablement & Support function, acting as a single business‑facing coordination point between Business stakeholders and IT Operations to ensure reliable delivery of business‑critical services.
This role will have approximately 12 to 16 direct reports as well as oversee a 3rd party first contact Service Desk.
HERE’S HOW YOU’LL CONTRIBUTE:
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10 years related IT work experience with a minimum of 5 years in technology management capacity
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Experience with ITIL 4, SDI Global Best Practice Standard, and other relevant frameworks.
Total Direct Compensation:
$122,000 to $149,200
Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join First Canadian Title Company?First Canadian Title Company offers a supportive work environment in Oakville, where employees can grow and develop their skills. This Manager, IT Service Experience and Operations Enablement (Oakville) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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