About This Opportunity: Manager, Client Experience And Service Delivery - Absence And Disability Management - Remote (L'Ancienne-Lorette)
LifeWorks is currently seeking a Manager, Client Experience And Service Delivery - Absence And Disability Management - Remote (L'Ancienne-Lorette) to join their team in L'Ancienne-Lorette.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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site or virtual client meetings as necessary* Partner with the Director to provide consultation and guidance on HR and industry best practices, and support client stakeholders to develop communication and training plans as appropriate* Audit Disability Case Records to ensure quality, adherence to SLA and excellent customer service while providing regular consultation for each Case Manager on complex cases**People Leadership*** Manage a team of Disability Case Manager direct reports, including: + Oversight of activities; coaching, mentoring + Monitor and support in the training of Case Managers related to performance indicators based on TELUS Health delivery models and client standards of work + Provide secondary review and audit of files, appeals + Manage escalations from the client, and support the Director with any client facing requirements while demonstrating high client focus, attention to detail, initiative, and strong case management skills**Supporting Internal Departments*** Support local EFAP, Consulting, and Benefits Admin lines of business based on actual trends and experience in discussing and developing Health Management solutions for the client, with the oversight of the Director* Work with Client Interaction Centre (CIC) and other departments in Absence and Disability Management / Health & Productivity Solutions to ensure service levels and quality standards are met or exceeded**Succeeding as a Manager of Client Experience and Operations requires the following core qualifications and skills:*** Minimum 3 years of progressive experience in Absence and Disability Management* Minimum 2 years of experience in a leadership, management, supervisory, or coaching role with responsibility to guide team performance* Completed post
Position Details
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Location: L'Ancienne-Lorette
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join LifeWorks?LifeWorks offers a supportive work environment in L'Ancienne-Lorette, where employees can grow and develop their skills. This Manager, Client Experience And Service Delivery - Absence And Disability Management - Remote (L'Ancienne-Lorette) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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