About This Opportunity: Lead Fixed Operations For Service Excellence Pembroke
The 401 Group is currently seeking a Lead Fixed Operations For Service Excellence Pembroke to join their team in Pembroke.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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quality customer interactions in a agile automotive setting.
This role requires a seasoned qualified with at least 5 years of experience in automotive service management. You will be responsible for managing profit margins, optimizing department performance, and maintaining effective training and supervision programs. Your expertise will foster a customer
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term strategies to attract and retain clients.
Key Responsibilities:
• Manage OEM policy and department profitability
• Train and supervise staff for superior customer service
• Develop service and parts operational policies
• Maintain warranty platforms and parts ordering systems
• Resolve customer complaints professionally and promptly
Requirements:
• Minimum 5 years experience in automotive service management
• Strong knowledge of automotive parts and pricing
• Clean G Driver's license and abstract
• Experience with PBS software is a plus
• Excellent communication and time management skills
Be the driving force in enhancing customer experiences and operational efficiency in a thriving automotive service setting.
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Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join The 401 Group?The 401 Group offers a supportive work environment in Pembroke, where employees can grow and develop their skills. This Lead Fixed Operations For Service Excellence Pembroke position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Lead Fixed Operations For Service Excellence Pembroke at The 401 Group in Pembroke.
Click the Apply button above to submit your application and take the next step in your career.
