About This Opportunity: Hotel Operations and Guest Relations Manager (Banff)
Johnston Canyon Lodge & Bungalows is currently seeking a Hotel Operations and Guest Relations Manager (Banff) to join their team in Banff.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Join as a Hotel Operations and Guest Relations Manager, focusing on operational excellence and superb customer service. Work directly at the location, developing a welcoming atmosphere for all guests.
This role demands expertise in hotel management, with three to five years of relevant experience. Lead staff recruitment and training while conducting performance assessments. Handle budgets, maintain inventory, and manage marketing activities to enhance guest experiences.
Key Responsibilities: • Develop and enforce policies for hotel operations • Supervise and train staff members for efficiency • Address guest inquiries and resolve complaints • Prepare budgets and oversee financial outcomes • Conduct training and manage events effectively
Requirements: • 3–5 years of hotel management experience required • Proficient in Microsoft Office Suite and CRS • Excellent verbal and written communication skills • Strong focus on client satisfaction and detail • Ability to operate effectively under pressure
Enhance guest experiences through robust leadership and operational management. #J
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Johnston Canyon Lodge & Bungalows?Johnston Canyon Lodge & Bungalows offers a supportive work environment in Banff, where employees can grow and develop their skills. This Hotel Operations and Guest Relations Manager (Banff) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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