About This Opportunity: Guest Services Representative West Kelowna
Mission Hill Winery is currently seeking a Guest Services Representative West Kelowna to join their team in West Kelowna.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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climates here.
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The Life of the Guest Service Associate:
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Responsible for inbound guest inquiries including booking reservations
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Process orders from guests
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Process membership changes, refunds, and returns
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Support member activities including canceling membership and placing members on hold
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Customize wine club shipments
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Answer quality concern questions
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Process claims forms due to shipment error
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Troubleshoot delivery concerns
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Troubleshoot shipment errors
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Update knowledge base and canned responses in FreshDesk
What We’re Looking For:
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2+ years experience in customer service, sales, or similar
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Excellent communication both written and oral
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Professional, enthusiastic
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Adaptable, enthusiastic and welcoming attitude
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Strong ability to problem solve
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Open and flexible schedule for the duration of the season.
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Qualified and gracious demeanor in all mediums of communication (phone, email, face
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face)
Bonus Points
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Secondary language considered an asset
What We Offer:
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Comprehensive paid training and access to extensive wine education
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Competitive wage at $20.00 per hour
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Discounts at the Terrace Restaurant, Events, wine tour experiences, and at our Boutique on gifts and wine.
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Free tastings for you and your guests
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The chance to work in a “Post Card” setting on our iconic property
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Mission Hill Winery?Mission Hill Winery offers a supportive work environment in West Kelowna, where employees can grow and develop their skills. This Guest Services Representative West Kelowna position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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