About This Opportunity: Front Desk Agent Swift Current
Hurst Hospitality is currently seeking a Front Desk Agent Swift Current to join their team in Swift Current.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Reporting to the Front desk Manager, the Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and close out guest accounts upon completion of stay to meet the brand high standards of quality, at our Holiday Inn Express Swift Current, in Swift Current, SK.
BASIC REPONSIBILITIES:
Check in/check out guests in a friendly and skilled manner ensuring accuracy of all information/billing
Greet customers immediately with a friendly and sincere welcome. Listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Verify and authorize credit cards using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
Promptly answer the telephone using positive and transparent communication.
Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
The successful candidate will possess the following qualifications:
Previous front desk experience an asset
Must have the ability to communicate in English
Able to work various shifts between 7AM
Position Details
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Location: Swift Current
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Hurst Hospitality?Hurst Hospitality offers a supportive work environment in Swift Current, where employees can grow and develop their skills. This Front Desk Agent Swift Current position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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