About This Opportunity: Expert Customer Service Representative Capital (Ottawa)
FedEx Group is currently seeking a Expert Customer Service Representative Capital (Ottawa) to join their team in Ottawa.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Become an Expert Customer Service Representative focused on enhancing customer experiences. Assist in managing operations and mentor peers while addressing complex customer inquiries effectively.
This role involves providing assistance to managers in administrative operations while supporting customer service representatives. You will play a key role in handling difficult situations and acting as a resource on service features. By showcasing leadership and effective communication techniques, you will contribute to improved customer satisfaction and potential revenue generation.
Key Responsibilities:
• Address customer inquiries and resolve conflicts
• Mentor peers and promote exemplary behavior
• Support managers in operational improvements
• Model solid communication and leadership skills
• Contribute to sales generation efforts
Requirements:
• High School Diploma or GED required
• 6 months experience in customer service
• Proficient in Microsoft Word and Excel basics
• Must lift 70 lbs and handle up to 150 lbs
• Ability to obtain FedEx DG Specialist certification
Enhance your career while providing exceptional service and support at a leading organization.
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Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join FedEx Group?FedEx Group offers a supportive work environment in Ottawa, where employees can grow and develop their skills. This Expert Customer Service Representative Capital (Ottawa) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Expert Customer Service Representative Capital (Ottawa) at FedEx Group in Ottawa.
Click the Apply button above to submit your application and take the next step in your career.
