About This Opportunity: ERP Support Specialist – Tier I (London)
Emco is currently seeking a ERP Support Specialist – Tier I (London) to join their team in London.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Day to day monitoring, tracking and coordination of service desk incidents Prioritization and resolution of support inquiries per the established support service levels Strive for first call resolution Attain deep knowledge in functionality of ERP platform modules and integrated applications Understand Emco business processes and how functionality is implemented within the ERP platform to support Emco business processes Continually develop ERP platform functional and technical support skills Perform other related activities, as necessary or as assigned.
Qualifications Diploma or degree in an Information Technology, Systems or Business, related discipline Minimum 2 years experience working in an application support or business analyst role Experience and comfort working with business software systems an asset Experience working within and managing issues and incidents within an ITSM platform Previous customer service desk experience an asset Working in a power user or application support role for an ERP or CRM system an asset Experience with the Infor M3 ERP platform an asset Other Skills Bilingual (French and English) is an asset Previous ERP experience is an asset Exceptional customer service orientation Sound verbal and written communication skills Good listening skills Ability to adapt to quickly to changing priorities in a fast
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oriented, collaborative environment Experience utilizing enterprise ITSM / ticketing tool Proficiency with MS Office based software Additional Information Salary Range: $50,000
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Emco?Emco offers a supportive work environment in London, where employees can grow and develop their skills. This ERP Support Specialist – Tier I (London) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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