About This Opportunity: Cx Specialist (French & English Speaker) (Manitoulin District)
Too Good To Go is currently seeking a Cx Specialist (French & English Speaker) (Manitoulin District) to join their team in Manitoulin District.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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avoiding almost 1,397,000 tonnes of CO2e!We are incredibly proud of this, but there’s still a lot more we want to achieve.We’re looking for an exceptional bilingual Customer Experience Specialist (English & French) to join our Canada superstar team at Too Good To Go.This role is fully remote within the Ontario region of Canada.Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.Responsibilities:Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phoneAnswering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)Handle priority situations with high care, as well as contact users and stores proactively when necessaryHelp build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Positive To GoBeing a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviourUnderstand and communicate our customers' needs and motivations to our internal teams locally and globallyCommunicate in your primary language or English, and when necessary utilise translation tools for additional languages.Qualifications:Experience in Customer Service or
Position Details
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Location: Manitoulin District
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
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Bilingualism (English/French) is an asset
Why Join Too Good To Go?Too Good To Go offers a supportive work environment in Manitoulin District, where employees can grow and develop their skills. This Cx Specialist (French & English Speaker) (Manitoulin District) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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