About This Opportunity: Cx Infrastructure Analyst (Riviere-des-Prairies—Pointe-aux-Trembles)
Fullscript is currently seeking a Cx Infrastructure Analyst (Riviere-des-Prairies—Pointe-aux-Trembles) to join their team in Riviere-des-Prairies—Pointe-aux-Trembles.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.This is your invitation.Bring your ideas, your grit, and your care for people.Join us and shape the future of care.We are looking for a person who will design, evolve, and optimize the CX technology ecosystem to ensure customer experience platforms are scalable, reliable, secure, and data
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functional partnersUse data to inform tooling decisions and roadmap prioritizationGovernance, security & complianceEnsure CX systems meet company standards for security, privacy, and regulatory compliancePartner with Security and Legal on audits, reviews, and risk mitigation effortsMaintain strong data integrity and responsible handling of customer informationRequirementsDeep administration experience in modern CX platforms (Intercom, Zendesk, or similar)10 years experienceExpertise in workflow automation, routing logic, and permissions governanceStrong root cause analysis and systemic problem
Position Details
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Location: Riviere-des-Prairies—Pointe-aux-Trembles
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Fullscript?Fullscript offers a supportive work environment in Riviere-des-Prairies—Pointe-aux-Trembles, where employees can grow and develop their skills. This Cx Infrastructure Analyst (Riviere-des-Prairies—Pointe-aux-Trembles) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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