About This Opportunity: Customer Support Operations Supervisor Calgary (Canada)
Elkay is currently seeking a Customer Support Operations Supervisor Calgary (Canada) to join their team in Canada.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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performing customer support team as a Customer Support Operations Supervisor. Ensure seamless service by resolving customer queries and fostering a supportive work workplace.As a team leader, you’ll oversee customer care operations and training responsibilities. This role prioritizes effective communication, process optimization, and personnel management to enhance team productivity. You will be instrumental in creating a positive culture dedicated to exceptional customer service.Key Responsibilities:
Lead daily operations of customer support staff
Monitor and evaluate team responsiveness
Train associates and implement effective onboarding
Analyze service processes for continuous improvement
Collaborate with other departments to improve performanceRequirements:
5 years minimum experience in customer service
Bachelor’s degree is an advantage
Robust leadership and mentoring skills
Familiarity with MS Office and project management
Excellent interpersonal abilitiesMaximize service excellence by driving team development and effectively managing customer support operations to ensure outstanding user satisfaction.#J
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Elkay?Elkay offers a supportive work environment in Canada, where employees can grow and develop their skills. This Customer Support Operations Supervisor Calgary (Canada) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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