About This Opportunity: Customer Service/Tech Support Rep -Software (On-Site) (Picton)
Concentrix is currently seeking a Customer Service/Tech Support Rep -Software (On-Site) (Picton) to join their team in Picton.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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new career journey and develop \"friends for life\" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.
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In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
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WHAT YOU WILL DO IN THIS ROLEAs a Customer Service/Tech Support Rep, you'll:Provide inbound customer support.Help customers resolve technical issues.Assist in correcting billing concerns.Help customers with software related issuesDeliver expert customer experiences with a smile.
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YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:Excellent customer serviceBanking and invoicing accounts receivable would be an asset.Prior customer service experience required. (at least 1 year)Strong listening skills to be able to understand, empathize and resolve cx issue.Ability to effectively communicate, verbally.Open availability to work weekdays between the hours 8am
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term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
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Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.Paid training (11 days of classroom training and 10 days of on the job training) and performance
Position Details
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Employment Type: changers around the globe call Concentrix their \"employer of choice.\"
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JOB AVAILABILITYWe accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
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Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Opportunity StatementConcentrix is committed to equal employment opportunity and does not discriminate on the basis of race, a
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Location: Picton
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Concentrix?Concentrix offers a supportive work environment in Picton, where employees can grow and develop their skills. This Customer Service/Tech Support Rep -Software (On-Site) (Picton) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Customer Service/Tech Support Rep -Software (On-Site) (Picton) at Concentrix in Picton.
Click the Apply button above to submit your application and take the next step in your career.
