About This Opportunity: Customer Service Representative- Remote (Canada)
Anchor Utility / Multifamily Utility Company is currently seeking a Customer Service Representative- Remote (Canada) to join their team in Canada.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Customer Service Representative Remote PST HoursLocation Remote US Based Schedule MondayFriday 930 AM 600 PM PST Join Anchor Utilitys Team We are looking for a dependable and customer focused Customer Service Representative to join our team This role is critical in delivering a seamless and positive experience to our clients and their residents You will serve as a key point of contact handling inquiries resolving issues and ensuring every interaction reflects our commitment to quality service This is a fully remote position; however candidates must be available to work Pacific Standard Time PST hours What Youll DoRespond to inbound customer inquiries via phone email andor chat in a timely and professional mannerTroubleshoot and resolve customer issues with accuracy and empathyMaintain detailed and accurate records of all interactions in company systemsCollaborate with internal teams to ensure quick and effective resolution of customer concernsEducate customers on services billing and processesIdentify trends in customer inquiries and escalate recurring issues appropriatelyDeliver a high quality customer experience aligned with company standardsWhat Were Looking For13 years of customer service experience call center or remote experience preferredStrong communication skillsboth written and verbalAbility to manage multiple tasks and prioritize in a rapid paced environmentProblem solving mindset with attention to detailComfortable working with multiple systems and technology platformsSelf motivated and able to work independently in a remote environmentReliable internet connection and dedicated workspacePreferred QualificationsExperience in utility billing property management or a related industryFamiliarity with CRM or ticketing systemsPrevious experience supporting high volume customer interactions
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Anchor Utility / Multifamily Utility Company?Anchor Utility / Multifamily Utility Company offers a supportive work environment in Canada, where employees can grow and develop their skills. This Customer Service Representative- Remote (Canada) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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