About This Opportunity: Customer Service Representative (1 Year Contract) (Winnipeg)
Mauser Packaging Solutions is currently seeking a Customer Service Representative (1 Year Contract) (Winnipeg) to join their team in Winnipeg.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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5 years customer service and inside sales experience required.
Professional verbal and written communication.
Robust customer service advocacy and problem
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paced environment.
Experience within a distribution warehouse is preferred.
Associate or bachelors degree preferred but not required. ERP experience required, Sage X3 and P21 preferred.
Microsoft Office Suite basic to above
Position Details
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Hours: Time (40 hours) Monday to Friday 7:30 am 4:00 pm 1 Year Contract covering Mat Leave Responsibilities: Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts.
Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Sales Representatives and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices.
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements: Minimum 3
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Location: Winnipeg
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Mauser Packaging Solutions?Mauser Packaging Solutions offers a supportive work environment in Winnipeg, where employees can grow and develop their skills. This Customer Service Representative (1 Year Contract) (Winnipeg) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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