About This Opportunity: Customer Service Rep- Travel Enthusiast (On-Site) (Glace Bay)
Concentrix is currently seeking a Customer Service Rep- Travel Enthusiast (On-Site) (Glace Bay) to join their team in Glace Bay.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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new career journey and develop \"friends for life\" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.
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In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
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WHAT YOU WILL DO IN THIS ROLE
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As a Customer Service Representative, you'll:
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Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
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Determine customer reservation needs and preferences by utilizing established question and answer techniques
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Greet and converse with customers in a courteous, friendly, and professional manner.
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Make recommendations based on the customer needs and preferences.( air, hotel, car and ancillary travel products)
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Research travel rates, destinations, options, and packages for customers.
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Process travel transactions by entering accurate and complete reservation information into the relevant systems
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Read legal scripts verbatim while maintaining sales and quality standards.
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Professionally and accurately support customer requests for itinerary changes or cancellations.
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Correctly answer general travel and site related questions from customers
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Deliver expert customer experiences with a smile.
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YOUR QUALIFICATIONS
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Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
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High school degree or equivalent (required)
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Travel savvy: passion / experience with travel
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Sales/service experience in retail, sales, service or other \"helping\" business (preferred)
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Willingness to work flexible shifts ( Mon
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10pm AST)
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TICO certification (preferred)
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GDS experience for Service Agents (preferred
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Proficiency in a multi
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term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
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The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
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Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
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DailyPay enrollment option to access pay \"early,\" when you want it
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Company networking opportunities with organized gr
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Concentrix?Concentrix offers a supportive work environment in Glace Bay, where employees can grow and develop their skills. This Customer Service Rep- Travel Enthusiast (On-Site) (Glace Bay) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Customer Service Rep- Travel Enthusiast (On-Site) (Glace Bay) at Concentrix in Glace Bay.
Click the Apply button above to submit your application and take the next step in your career.
