About This Opportunity: Customer Service Operations Specialist Northeastern Ontario
FedEx Canada is currently seeking a Customer Service Operations Specialist Northeastern Ontario to join their team in Northeastern Ontario.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Drive customer service excellence as a Customer Service Operations Specialist. Assist in administrative duties, mentor staff, and handle complex customer inquiries with expertise.
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In this pivotal role, you will support management in enhancing customer operations while training and guiding fellow representatives. You're expected to demonstrate robust communication and conflict resolution skills, alongside a solid understanding of service features and processes. This role will also involve generating potential revenue and maintaining certifications while addressing customer needs effectively.
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Key Responsibilities
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Assist manager in customer service operations
Handle difficult customer inquiries and resolve issues
Mentor hourly employees by modeling best practices
Promote sales opportunities to increase revenue
Monitor and improve overall customer service processes
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Requirements
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High School Diploma or GED Equivalent
6 months experience in customer service
Basic knowledge of Microsoft Word and Excel
Ability to lift 70 lbs and handle heavier packages
FedEx DG Specialist certification preferred
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Utilize your customer service expertise to enhance operations and mentor colleagues while driving excellent service standards.
Position Details
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Location: Northeastern Ontario
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join FedEx Canada?FedEx Canada offers a supportive work environment in Northeastern Ontario, where employees can grow and develop their skills. This Customer Service Operations Specialist Northeastern Ontario position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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