About This Opportunity: CUSTOMER EXPERIENCE MANAGEMENT (Saint John)
Supply Chain & Logistics is currently seeking a CUSTOMER EXPERIENCE MANAGEMENT (Saint John) to join their team in Saint John.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
The Customer Experience Manager will lead the Customer Service and Order Management team, inspiring and developing a high performing group dedicated to delivering exceptional customer experiences. This role is responsible for coaching and mentoring the team, establishing best in class customer service processes, and driving initiatives that build customer loyalty and satisfaction.
As a key leader, you will set and measure customer satisfaction goals, implement continuous improvement initiatives, and champion a customer centric culture across the organization. Success in this role requires outstanding written and verbal communication skills, along with proven leadership, influence, and the ability to build strong relationships both within the team and across the business.
DUTIES & RESPONSIBILITIES:
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related certification, combined with 3 to 5 years of management experience.
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A minimum of five (5) years of experience managing a customer service team in a call center environment within a manufacturing organization.
Position Details
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Employment Type: SIte
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Location: Saint John, CA, E2H
Position Level: Manager
Posting Date: Apr 7, 2026
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Location: Saint John
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Supply Chain & Logistics?Supply Chain & Logistics offers a supportive work environment in Saint John, where employees can grow and develop their skills. This CUSTOMER EXPERIENCE MANAGEMENT (Saint John) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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