About This Opportunity: Customer Contact Centre Lead at Premier Equipment (Ayr)
Premier Equipment is currently seeking a Customer Contact Centre Lead at Premier Equipment (Ayr) to join their team in Ayr.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Drive exceptional customer service as a Customer Contact Centre Lead with Premier Equipment. This full time role involves managing inquiries, parts ordering, and ensuring customer satisfaction across all locations.
In this leadership position, you will oversee customer interactions focused on Parts and Service. You are expected to efficiently assist customers with order placement, troubleshoot machine issues, and collaborate with service departments to resolve problems. With at least 2 years in customer service, particularly in equipment, you will leverage your John Deere product knowledge to enhance the customer experience.
Key Responsibilities:
• Coordinate operations and schedules for the contact center
• Respond to inquiries via phone, email, and chat
• Identify and order correct parts for customers
• Troubleshoot machine operational issues for verification
• Maintain updated knowledge of John Deere products
Requirements:
• High school diploma; relevant certifications preferred
• Minimum 2 years experience in customer service
• Basic technical knowledge of equipment and systems
• Strong understanding of John Deere parts and services
• Proficiency in CRM and customer service tools
Utilize your communication and problem
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Premier Equipment?Premier Equipment offers a supportive work environment in Ayr, where employees can grow and develop their skills. This Customer Contact Centre Lead at Premier Equipment (Ayr) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Customer Contact Centre Lead at Premier Equipment (Ayr) at Premier Equipment in Ayr.
Click the Apply button above to submit your application and take the next step in your career.
