About This Opportunity: Clerk, Customer Service (Thunder Bay)
Canadian National Institute for the Blind is currently seeking a Clerk, Customer Service (Thunder Bay) to join their team in Thunder Bay.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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Position Title: Customer Service Clerk Reports To: Coach SmartLife & Accessible Technology I. Scope and summary of primary responsibilities The Assistant, CNIB Programs, will play a key role in Thunder Bay providing support to the Coordinator, Community Engagement and SmartLife Coach to deliver CNIB Programs and engage the local community. The assistant will support local programs and administrative duties in the Thunder Bay Community Hub.
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They will contribute to creating a welcoming atmosphere at CNIB’s Thunder Bay Community Hub and support of the CNIB Mobile Hubs across Northwestern Ontario. This position requires a superior level of customer service expertise, accuracy, confidentiality, sound judgment, and diplomacy in working with staff, volunteers, program participants and consumers. The assistant will also be responsible for providing representational and logistical support to community events and initiatives as required.
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II.
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Essential functions The position entails, but is not limited to the following general responsibilities:
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Perform and coordinate programmatic, operational, administrative, and logistical responsibilities in the community.
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For example
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Contribute to making CNIB Thunder Bay Community Hub a welcoming place for participants, volunteers, and staff.
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Support coordination and execution of the CNIB Mobile Hub in collaboration with CNIB SmartLife and other program areas.
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Assist staff and volunteers in planning and implementing program content for CNIB SmartLife, Wellness, Technology Coaching, and special events.
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Supporting participants’ engagement in CNIB programs by providing direct support, offering sighted guide, sending program invites and reminders, and support with transportation arrangements.
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Ensure understanding of, and compliance with, CNIB's policies and procedures.
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Champion CNIB's high standards of participants and customer service by remaining mindful of considerations such as accommodation needs, accessibility, and consistently upholding respect and dignity.
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Learn about and practice using key assistive technology available in shop and accessibility phone applications to support SmartLife Coach in assisting shop clients and CNIB participants with technology needs Promote education and awareness of CNIB (volunteer opportunities, sight loss awareness, advocacy) through various communication channels, such as social media, and community outreach.
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Build strong, positive relationships with program participants.
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Proactively encourage and refer program participants to take advantage of CNIB programs that may be of benefit to them.
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Track attendance of program participants.
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Other duties as required.
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Problem
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Solving Works under the general direction of established processes and listens to instructions constructively.
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Ability to manage conflicting deadlines and competing priorities in a timely and efficient manner.
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Possess a resourceful, adaptive and self
Required Experience
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No previous experience required
Position Details
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Hours: oriented approach to all you do.
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Strong verbal and written communication skills.
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Knowledge of Accessibility Standards and best practices is an asset.
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Work Environment Willingness to work flexible hours, including occasional attendance at weekend and evening programming or events.
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Location: Thunder Bay
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Canadian National Institute for the Blind?Canadian National Institute for the Blind offers a supportive work environment in Thunder Bay, where employees can grow and develop their skills. This Clerk, Customer Service (Thunder Bay) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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