About This Opportunity: Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada) (Mississauga)
Xpera is currently seeking a Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada) (Mississauga) to join their team in Mississauga.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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time opportunity with competitive compensation at $19.50/hour.
Key Responsibilities:
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Qualifications and experience:
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English
• Attention to detail
• Team player with a robust commitment to quality and customer service
• Excellent time management and organizational skills
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third
Position Details
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Hours: oriented disposition of calls. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*This is a part
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Location: Mississauga
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Xpera?Xpera offers a supportive work environment in Mississauga, where employees can grow and develop their skills. This Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada) (Mississauga) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada) (Mississauga) at Xpera in Mississauga.
Click the Apply button above to submit your application and take the next step in your career.
