About This Opportunity: Call Center Manager (Montreal)
Harlow Payments is currently seeking a Call Center Manager (Montreal) to join their team in Montreal.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Location
Montreal, QC — Onsite (Near Peel Metro Station). Please note that we do not accept remote or hybrid candidates at this time.
Who We Are
At Harlow Payments, we bring over 50 years of combined experience to the world of payment solutions. We’re passionate about helping businesses streamline their payment processes, reduce costs, and achieve financial success through customized, reliable solutions. Our team is hands
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functional teams.
What You’ll Do
· Analyze the administrative issues in order to provide help to employees
· Sort the technical problems in order to help employees with established procedures
· Hire, train, direct and motivate staff
· Lead/instruct groups
· Monitor and evaluate
· Conduct sales calls
· Monitor staff performance
· Monitor department’s performance
· Conduct quality audits
· Resolve conflict situations
· Offer mentoring
· Provide staff training
What We’re Looking For
· Supervisory Experience
· College/CEGEP Diploma
· At least 2 years of experience in a similar role in a call center environment
· Experience in Sales, Quality Assurance and Employee Recognition
· Work Conditions: Must thrive in a fast
Position Details
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Language: starter who exercises sound judgement, takes initiative, and consistently delivers results. Strong attention to detail and ability to work onsite in a team environment.
· Language Requirements: Bilingual in English and French.Excellent communication skills in English are necessary to collaborate with cross
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Hours: site role (34 hours/week) is ideal for someone who thrives in a fast
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Location: Montreal
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Harlow Payments?Harlow Payments offers a supportive work environment in Montreal, where employees can grow and develop their skills. This Call Center Manager (Montreal) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
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