About This Opportunity: Branch Team Lead: Onsite Customer Success & Ops Coach (Shubenacadie)
Activate Games is currently seeking a Branch Team Lead: Onsite Customer Success & Ops Coach (Shubenacadie) to join their team in Shubenacadie.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments Resolve customer complaints and elevate to the Store Leader as required Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience Aware of all Activate Programs, ensure they are applied in compliance with company standards People Leadership Train new employees, lead with knowledge, maintaining a key focus on customer success Coach and foster relationships with incoming potential customers, existing employees and management Oversee staff and delegate tasks; supporting them throughout the scheduled shift Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values Maintenance and Inventory Understand and assess maintenance requirements related to inventory management and componentry Maintain the rooms by delegating cleaning, painting, and any required maintenance Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities The Qualifications 1
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2 years of previous experience in a similar role is preferred Must be able to work day/evening/weekend shifts Proficiency in MS Office and related softwareStrength in engaging customer relations Proficient in the use of hand and power tools Demonstrated collaborator and able to work with teams Ability to work various shifts starting as early as 8 am and ending at 1 am is required Previous experience overseeing a team of 10+ is an asset The Perks Competitive wage Benefits package Paid time off Casual dress Employee discount Fun and dynamic work environment On
Position Details
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Employment Type: time, permanent position at our Halifax store located at 72 Finnian Row, Dartmouth Crossing Building 1L, Dartmouth, Nova Scotia. #J
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Location: Shubenacadie
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
Why Join Activate Games?Activate Games offers a supportive work environment in Shubenacadie, where employees can grow and develop their skills. This Branch Team Lead: Onsite Customer Success & Ops Coach (Shubenacadie) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Branch Team Lead: Onsite Customer Success & Ops Coach (Shubenacadie) at Activate Games in Shubenacadie.
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