About This Opportunity: Bilingual Customer Service Specialist (Downtown Toronto)
Fairstone Bank of Canada is currently seeking a Bilingual Customer Service Specialist (Downtown Toronto) to join their team in Downtown Toronto.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
-
•
No specific education requirements
Required Experience
-
•
Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products like residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending. We offer financial solutions tailored to all Canadians, including newcomers, small
-
•
business owners, smart investors and savvy consumers.
Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.
Join Home Trust as a Customer Service Representative and be part of our talented and growing team!
About the role:
The Customer Service Specialist will spend their time answering inbound calls within a contact centre environment. The specialist will be the first level of response for our customers and will be required to respond to customer inquiries promptly and accurately on a variety of complex problems, within the established Contact Centre procedures. The Customer Service Specialist will demonstrate strong product knowledge to effectively maximize business retention in our Mortgage and Oaken product lines.
The Contact Centre provides service to our customers from Monday to Friday, 8:00 a.m. – 8:00 p.m. EST, and Saturdays 9:00 a.m.
-
•
secondary education in business or finance and 2+ years of customer service or contact centre experience preferred.
Position Details
-
•
Hours: 5:00 p.m. EST. Customer Service Specialists are required to have availability to be scheduled 5 days and 35 hours per week, within these hours, after the initial training weeks.
Customer Focus and Service Excellence
-
•
Location: Downtown Toronto
Key Responsibilities
-
•
Effectively perform assigned job duties
-
•
Maintain safety and cleanliness in the workplace
-
•
Work effectively with team members
-
•
Follow company policies and procedures
-
•
Perform tasks according to quality standards
Qualifications
-
•
Reliability and punctuality
-
•
Ability to work independently and in a team
-
•
Strong work ethic and positive attitude
-
•
Ability to follow instructions
-
•
Bilingualism (English/French) is an asset
Why Join Fairstone Bank of Canada?Fairstone Bank of Canada offers a supportive work environment in Downtown Toronto, where employees can grow and develop their skills. This Bilingual Customer Service Specialist (Downtown Toronto) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
Ready to Apply?
Don't miss this opportunity for Bilingual Customer Service Specialist (Downtown Toronto) at Fairstone Bank of Canada in Downtown Toronto.
Click the Apply button above to submit your application and take the next step in your career.
