About This Opportunity: Bilingual Customer Service Representative (Ottawa)
ASP is currently seeking a Bilingual Customer Service Representative (Ottawa) to join their team in Ottawa.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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OTTAWA AIRPORT A.S.P.
Incorporated has provided security and customer service solutions for over 20 years to Canadian clients.
We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta. A.S.P. is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport. CSR''s are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service. CSR''s are often the ''first point of contact'' with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.
What you will do: Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns Coordinate passenger flows at key areas as directed by the Shift Supervisor Practices Safety conscious behaviours and situational awareness Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks Control the backflow of passengers into controlled/restricted areas Anticipate and create memorable passenger experiences Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.) Who you are: Minimum High School diploma or Grade 12 education.
Fully bilingual in both French and English Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues Self
Position Details
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Employment Type: motivated individual with a robust attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre
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Location: Ottawa
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
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Bilingualism (English/French) is an asset
Why Join ASP?ASP offers a supportive work environment in Ottawa, where employees can grow and develop their skills. This Bilingual Customer Service Representative (Ottawa) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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