About This Opportunity: Bilingual Customer Service Representative (L'Ancienne-Lorette)
Macpek is currently seeking a Bilingual Customer Service Representative (L'Ancienne-Lorette) to join their team in L'Ancienne-Lorette.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Compensation This position is hourly, and the starting pay rate is $23.50/ hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Customer Service Representative We’re hiring full‑time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on May 25, 2026. Join us at 4475 Griffith St, Saint‑Laurent, Quebec H4T 2A2, Canada Enjoy your weekends off with our Monday through Friday shift from 6:00am – 6:00pm EST. Our nine‑week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision‑making and communication. After completing our 8‑week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home. You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs. You Will: Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression. Demonstrate professional and technical oral and written communication skills including reading comprehension. Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order‑management. Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns. Manage and mitigate risk by taking appropriate actions. Collaborate daily in a positive, team‑based environment that’s committed to doing business with ethics and integrity. You Have: Due to the nature of this role, fluency in both French and English is required High School diploma or equivalent. 1+ years of customer service experience. Inbound customer service center experience preferred. Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences. Proven proficiency in computer technology; operating and navigating multiple PC‑based programs (Microsoft Office, Salesforce) and use of dual monitors. Experience with high touch, hands‑on, personalized service with customers in a fast‑paced environment. Ability to commute to our facility. Comfortable sitting up to 8 hours a day. A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid) Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid) Rewards and Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and mo
Position Details
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Location: L'Ancienne-Lorette
Key Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
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Bilingualism (English/French) is an asset
Why Join Macpek?Macpek offers a supportive work environment in L'Ancienne-Lorette, where employees can grow and develop their skills. This Bilingual Customer Service Representative (L'Ancienne-Lorette) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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