About This Opportunity: Bilingual Customer Engagement Associate (Fort Smith)
BET99 is currently seeking a Bilingual Customer Engagement Associate (Fort Smith) to join their team in Fort Smith.
This position offers an excellent opportunity for motivated individuals looking to advance their career.
Education Requirements
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No specific education requirements
Required Experience
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paced environment and seek individuals who embody our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
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The Customer
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Engagement team plays a crucial role in ensuring a seamless and engaging experience for our users before they need to reach out to customer service. The focus is on proactively solving customer issues, providing specialized offers, driving engagement on our platform.
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Vacancy: Replacement Responsibilities Proactively reach out to customers via phone call or email to resolve potential issues before they escalate to customer service. Identify opportunities to enhance customer experience through personalized engagement and targeted promotions. Provide specialized offers to drive engagement and retention on the platform.
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Maintain and update the BET99 knowledge base and AI Agent to improve automated assistance and self
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service options. Analyze customer trends and feedback to identify patterns and recommend improvements. Collaborate with internal teams, including customer support and marketing, to align engagement strategies.
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Respond to customer feedback on platforms such as TrustPilot and App Store reviews to uphold BET99’s reputation. Assist with any projects or tasks assigned by the CE Manager Skills and Qualifications Bachelor’s degree or minimum 2 years' relevant experience. Strong written and verbal communication skills.
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Ability to work in a fast
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term relationships, not quick wins. Disclaimers:
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This position does not use artificial intelligence during the hiring process. ___________________________________________________________________________________________________
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Titre du poste : Agent(e) d’engagement client Relève de : Gestionnaire de l’engagement client Aperçu du poste BET99 est le principal site de paris sportifs et casino en ligne au Canada. Depuis son lancement en 2020, nous avons continuellement innové dans l’univers du jeu en ligne, en faisant croître rapidement notre base de clients et en élargissant notre équipe interne BET99. Nous évoluons dans un environnement dynamique et recherchons des personnes qui incarnent nos valeurs fondamentales : remettre en question le statu quo, confiance, transparence, intégrité et collaboration.
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L’équipe d’engagement client joue un rôle essentiel pour assurer une expérience fluide et engageante pour nos utilisateurs, avant même qu’ils aient besoin de contacter le service à la clientèle. L’objectif est de résoudre de manière proactive les problèmes des clients, de proposer des offres spécialisées et de stimuler l’engagement sur notre plateforme.
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Responsabilités Communiquer de façon proactive avec les clients par téléphone ou par courriel afin de résoudre les problèmes potentiels avant qu’ils ne soient transmis au service à la clientèle. Identifier des occasions d’améliorer l’expérience client grâce à un engagement personnalisé et à des promotions ciblées. Proposer des offres spécialisées afin de favoriser l’engagement et la rétention sur la plateforme.
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Maintenir et mettre à jour la base de connaissances de BET99 ainsi que l’agent IA afin d’améliorer l’assistance automatisée et les options de libre
Position DetailsKey Responsibilities
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Effectively perform assigned job duties
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Maintain safety and cleanliness in the workplace
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Work effectively with team members
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Follow company policies and procedures
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Perform tasks according to quality standards
Qualifications
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Reliability and punctuality
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Ability to work independently and in a team
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Strong work ethic and positive attitude
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Ability to follow instructions
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Bilingualism (English/French) is an asset
Why Join BET99?BET99 offers a supportive work environment in Fort Smith, where employees can grow and develop their skills. This Bilingual Customer Engagement Associate (Fort Smith) position provides the opportunity to work with a dedicated team and contribute to meaningful work.
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