Oak Bay Marine Group is seeking an enthusiastic Marina Attendant at our Ladysmith Marina operation with flexible availability. In this role you will ensure outstanding guest experiences in a safe and secure, best-in-class environment. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a dynamic team setting.
The Marina Attendant position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values, ensuring the overall care and presentation of the facilities and grounds, providing customer service on the docks for moorage and fish preparation, and assisting with other marina duties to provide unforgettable experiences in a spectacular oceanfront setting. With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!
ACCOUNTABILITIES:
Primary Responsibilities:
- Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
- Greet customers as they arrive and make them feel welcome, assisting with vessel docking/parking, food and beverage or supply requirements, or other services as required.
- Ensure the cleanliness, maintenance and presentation of all grounds and facilities through completion of daily, weekly, monthly and seasonal tasks.
- Ensure the ongoing safe environment of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
- Maintain all facilities and equipment to safety standards, utilizing environmentally sound practices, treating all company property with care and respect.
- Comply with all policies, procedures and regulations, including the OBMG employee Handbook.
Secondary Responsibilities:
- Attend any regularly scheduled crew meetings.
- Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
- Participate in quarterly inventory counts.
- Perform other duties as assigned.
JOB REQUIREMENTS:
Education and Technical Skills:
- Previous experience in a Marina environment is desired.
- Occupational First Aid & CPR Level 1 is an asset.
- Knowledge of Microsoft Word and Excel.
- Strong organizational skills required in fast paced, high-volume environment.
- Pleasure Craft Operator Card preferred.
- Knowledge of marine operations and/or boating experience an asset.
Experience:
- Experience providing exceptional customer service.
- Comfortable working unsupervised.
- Basic cash handling skills.
- Work experience in a marina, hospitality or recreational environment an asset.
CORE Values:
-
‘Yes I Can’ is
- Passion for Service
- Enthusiastic Teamwork
- Dedication to Greatness
- Respect for our Crew, Community and the Ocean
