(Regular) Information Technology Technician - 12 month per year basis -40 hrs/wk (Nelson)
School District #8 (Kootenay Lake)
This position is due to a vacancy. The awarded applicant will be required to join the CUPE Local 748 Union. Note: A Vulnerable Sector Criminal Record Check will be required from successful applicant, with a review every five (5) years.
Position Description
The Information Technology Technician provides technical support and maintains the technology infrastructure used by the schools, administrative offices, and educators.
Reports To
Secretary Treasurer or designate
Direct Reports
N/A
Duties & Responsibilities
- Provides on‑site and remote technical support for hardware and software issues in schools and at administrative offices.
- Diagnoses and resolves technical problems with computers, printers, interactive white boards, projectors, and other classroom technologies.
- Troubleshoots level 1 network issues, including internet and Wi‑Fi connectivity.
- Responds to assigned help desk tickets, ensuring timely and effective resolution of issues.
- Installs, configures, and maintains desktop and laptop computers, tablets and other devices such as Chromebooks, iPads, and PCs.
- Designs, repairs, and installs PA systems, bell systems, and surveillance systems (cameras, DVRs, NVRs, and monitoring software).
- Installs, configures, and maintains radio communication systems, including two‑way radios, repeaters, antennas, and associated hardware.
- Performs routine maintenance including software updates, hardware repairs, and system imaging.
- Supports the management of printers, scanners, and other peripherals.
- Assists in maintaining local area networks (LANs) and wireless networks in schools.
- Assists with connectivity to servers, shared drives, and cloud‑based platforms like Google Workspace or Microsoft 365.
- Supports the implementation and maintenance of school board systems.
- Sets up and troubleshoots classroom technologies, such as projectors, smartboards, and AV equipment.
- Assists educators and administrators with using technology, including video conferencing tools and educational software.
- Serves as liaison between other departments for communicating technical knowledge or troubleshooting technical issues.
- Supports security measures, including antivirus software and access controls.
- Assists with proper disposal or recycling of outdated technology in compliance with regulations.
- Collaborates with other IT staff on system upgrades, network enhancements, and technology rollouts.
- Participates in technology‑related projects, such as implementing new devices or platforms in schools or administrative offices.
- Assists with setup and support of IT systems for special events, such as board meetings, training sessions, or school events.
- Sets up and configures network hardware, including routers, switches, and access points.
- Installs and configures wired and wireless network systems.
- Performs network expansions, device upgrades, and cabling installations.
- Troubleshoots network‑related technical issues, connectivity problems, hardware malfunctions, and software conflicts, escalating unresolved issues to the Manager of Information Technology.
- Uses network monitoring tools to assess system performance and identify potential issues.
- Performs routine maintenance such as firewall updates, patch installations, and device resets.
- Documents network configurations, changes, and troubleshooting processes.
- Monitors for unauthorized access and reports vulnerabilities to the Manager of Information Technology.
- Researches and develops new IT software and equipment.
- Administers support and maintenance of software applications and related personal and device management tools, such as Intune, SCCM, Enterprise Manager, G‑Suite Manager, etc.
- Manages and supports the help‑desk ticket system.
Job Requirements: Minimum Qualifications
Education & Experience
- Completion of a two‑year post‑secondary technical diploma or certification in a recognized computer/electronics program or equivalent combination of training and experience working in the information technology field.
- Three years’ experience in computer operations, troubleshooting, and user support.
- One to two years hands‑on experience with network installation, troubleshooting, and maintenance.
- Certifications: CCNA, Network+, or other network certifications.
- BC Class 5 driver’s license.
Skills & Knowledge & Abilities
- Skilled in implementing, problem‑solving, and supporting a variety of technologies, including computers, mobile digital data devices, and Chromebooks, with their software, hardware, and peripheral devices.
- Skilled in maintaining district technology infrastructure.
- Effective communication skills (verbal and written).
- Skilled in supportively answering and responding to phone calls, emails, and other forms of communication.
Knowledge
- Knowledge of local and wide area networks (LAN and WAN), network servers including application and web, and FTP.
- Knowle
