Location Manager (York)
Park Lawn
Why Work for Ward Funeral Home - Weston Chapel?
Service
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.
Benefits
- Financial assistance programs encouraging employees through education and development in industry related subjects.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Summary/Objective
This role is responsible for the day-to-day leadership, operational oversight, and regulatory compliance of the funeral home location. This role ensures high service standards, effective staffing and scheduling, financial accuracy, and adherence to Bereavement Authority of Ontario (BAO) and Funeral, Burial and Cremation Services Act (FBCSA) regulations. The Location Manager serves as the primary on-site BSO-registered site manager, decision maker and works closely with the General Manager or Operations Director for escalations, reporting, and overall business performance.
Essential Functions
- Oversees daily staffing levels to ensure appropriate management of resources across all service areas.
- Serves as the primary day-to-day in office decision maker for service, staffing, and family-care related situations.
- Supports performance management, coaching, and team development in alignment with organizational standards.
- Manages employee schedules, shift planning, vacation coordination, and on-call rotations.
- Acts as the BAO-registered Site Manager, ensuring full compliance with provincial regulatory expectations including licensing requirements, documentation, reporting, and mandatory postings.
- Adheres to the Funeral, Burial and Cremation Services Act (FBCSA) and related standards of practice.
- Maintains updated knowledge of regulatory changes and ensure timely implementation.
- Represents the location to regulators when required, including audits, inspections, or inquiries.
- Maintains accurate records, contracts, price lists, and regulatory documentation.
- Supports internal audits and ensure corrective actions are implemented promptly.
- Escalates higher-level issues to the General Manager and provide regular operational reporting.
- Implements company policies, SOPs, and quality standards consistently across the location.
- Provides leadership support during urgent or time-sensitive situations outside regular business hours.
- Participates in after-hours management availability and on-call rotation as required.
- Supports budget adherence and cost controls at the location level.
- Manages and approve employee timekeeping submissions.
- Addresses scheduling or payroll discrepancies promptly.
- Maintains productive relationships with vendors, contractors, and service providers.
- Oversees invoicing accuracy for at-need and preneed services.
- Monitors accounts receivable and ensure timely follow-up on outstanding balances.
- Ensures timely ordering, quality service, and cost-effective purchasing.
- Develops and fosters an environment of professional excellence, focused on providing exemplary service to all client families served.
- Identifies, implements and continuously improves internal practices and processes to ensure maximum productivity and achieve a high degree of client family and positive employee relations atmosphere.
- Strategically aligns staff with operational, customer service, sales and community growth goals to achieve or exceed the applicable locations financial growth and goals.
- Responsible for assuring that the facilities, lawn and grounds is well maintained at all times.
- Other duties as assigned.
Competencies
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness.
- Customer Service Orientation.
- Time Management.
Required Education, Experience, Certifications and Licensure
- Ontario Funeral Director Class 1 license required, current and in good standing with the BAO.
- Strong knowledge of BAO regulations and the FBCSA.
- Minimum of 5 years of experience in a management or supervisory role.
- Minimum of 10 years of experience as a funeral director in Ontario.
- Valid Class G driver’s license in good standing and acceptable driving record.
Preferred Education, Experience, Certifications and Licensure
- Four-year degree, or equivalent combination of education and experience, preferred.
- Bachelor’s or four-year degree
