Parts Technician (Wetaskiwin)
Ratchet Heavy Truck & Auto Parts
Job Title: Automotive & Heavy-Duty Parts Technician
Location: Wetaskiwin
Employment Type: Full-Time
Company: Ratchet Parts
About Us:
We are a fast-paced, customer-focused automotive and heavy-duty parts store dedicated to providing exceptional service and high-quality parts to retail, commercial, industrial and agricultural clients. As our business continues to grow, we are seeking a knowledgeable, experienced and motivated Automotive & Heavy-Duty Parts Technician to join our team.
Position Summary:
The Automotive & Heavy-Duty Parts Technician is responsible for assisting customers with parts inquiries, sourcing and identifying the correct components, ensuring efficient order processing, restocking shelves and more. This role requires strong mechanical knowledge, excellent customer service skills, and the ability to thrive in a busy environment.
Key Responsibilities:
- Provide expert parts support to retail and commercial customers in-store, through email and text and over the phone.
- Identify, source, and recommend appropriate automotive and heavy-duty parts based on customer needs.
- Assist with inventory control, including stocking, labeling, organizing, and cycle counts.
- Process sales transactions accurately and efficiently.
- Build and maintain positive relationships with customers, vendors, and team members.
- Research parts using catalogs, online systems, and internal databases.
- Support store operations by helping maintain a clean, organized, and safe workplace.
- Stay current with product knowledge, new technologies, and industry trends.
Qualifications:
- Previous experience in automotive or heavy-duty parts is strongly preferred.
- Solid understanding of automotive systems, heavy-duty components, and related terminology.
- Strong customer service and communication skills.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Proficient with computers, point-of-sale systems, and online parts lookup tools.
- Valid driver’s license: ability to lift and move up to 50 lbs as needed.
What We Offer:
- Competitive wages based on experience
- Health and dental benefits
- Opportunities for training, development, and career growth
- Supportive team environment
- Employee discounts on parts and merchandise
How to Apply:
If you are enthusiastic, mechanically knowledgeable, and passionate about helping customers find the right parts, we would love to hear from you. Please submit your resume to dan@ratchetparts.net or apply in person at 4303 56 Street, Wetaskiwin.
Job Type: Full time
Pay: $20.00-$35.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Wetaskiwin, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- parts: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
