Thrift Store Manager (Furniture Shop) (Sidney)
Kaizen Lab
Join Beacon Community Services as a Thrift Manager, an exciting chance at our Furniture Shop location in Sidney. Bring your leadership and excellent interpersonal skills to build strong relationships with customers and volunteers, contributing to a sense of community and support for all. This is an amazing opportunity for applicants to lead an established store with deep roots in the community and to continue its success.
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If you have retail management experience and thrive while fostering an inclusive, welcoming, customer‑friendly environment, apply to join our team.
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Benefits Include - Making a difference in people's lives every day - Extended Health and Dental - Municipal Pension Plan with employer contributions - Generous vacation time to start Days/Hours of Work Tuesday to Saturday – 8:30 am – 5:00 pm, 40 hrs/week POSITION SUMMARY Reporting to the Associate Director of Thrift, the Thrift Store Manager (Furniture Shop) is responsible for leading the daily operations of the Furniture Store. Using strong leadership and organizational skills, the Manager oversees staff, volunteers, inventory, and customer service while ensuring a safe, welcoming, and customer focused environment.
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The Thrift Store
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Manager (Furniture Shop) works collaboratively with Assistant Managers and other Thrift Store Managers to share resources, align operational practices, and contribute to the overall success of Beacon’s Thrift operations. Additional responsibilities include coordinating furniture donations, pickups, deliveries, and truck scheduling, and working closely with delivery staff and depot operations to ensure efficient flow of goods and positive customer and donor experiences.
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KEY RESPONSIBILITIES Team Leadership and Volunteer Engagement - Manage, lead, and engage staff and volunteers, ensuring strong team cohesion and consistent service standards.
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- Support the recruitment, onboarding, and training of staff and volunteers.
- Ensure volunteers feel welcomed, valued, and supported by fostering a positive and appreciative environment.
- Provide regular coaching to the Assistant Manager to strengthen operational leadership capacity.
- Conduct regular check‑ins with staff to support engagement, accountability, and alignment with expectations.
- Participate in regular management meetings to support alignment and operational consistency across the different Thrift Store locations.
- Work closely with the Associate Director of Thrift to implement new policies, procedures, and operational initiatives, ensuring clear communication and consistent execution across staff and volunteers.
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Store
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Operations - Oversee efficient day‑to‑day operations, including inventory management, merchandising, pricing, scheduling, and opening/closing procedures.
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- Develop and implement strategies to maximize sales and donation volumes, achieving revenue and expense targets.
- Monitor and analyze sales performance and implement adjustments to optimize results.
- Ensure compliance with BC Employment Standards, WorkSafe BC, and Beacon organizational policies.
- Oversee general repairs and maintenance by registering work orders in IM Care and coordinating follow‑up as needed.
- Actively participate in merchandising and floor layout, working with staff and volunteers to maintain an organized, visually appealing sales floor.
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Customer
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Service and Community Engagement - Foster an open, inclusive, and customer‑friendly environment.
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- Build and maintain positive relationships with the community to enhance store visibility, donations, and engagement.
- Collaborate with the Associate Director, other managers, and communications team on marketing and promotional initiatives.
- Respond promptly and professionally to customer questions and complaints.
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Donation
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Pickup and Delivery Coordination - Plan and oversee the overall truck schedule, including coordinating furniture pickups, deliveries, and internal stock transfers between store and depot, ensuring efficient routing and optimal truck capacity utilization.
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- Provide real‑time support to delivery staff during pickups, including reviewing photos, assessing item suitability, and resolving customer concerns on‑site.
- Work closely with depot staff to assess and accept furniture donations dropped off during store hours.
- Coordinate disposal of unsellable items, including scheduling and managing trips to disposal facilities as needed.
- Manage high volumes of calls and emails related to furniture donations, including scheduling pickups and confirming timelines with customers. Financial and Administrative Responsibilities - Contribute to the development of the annual budget and manage expenses within approved limits.
- Prepare monthly sales reports for the Associate Director and Finan
