Pursuit Adventure Centre Store Manager (Golden)
Pursuitcollection
Working closely with partners across retail, hotel operations, central reservations, and finance, the Manager ensures these spaces operate seamlessly while helping guests discover and book unforgettable experiences in the Canadian Rockies.* Lead, coach, and develop a high-performing team across multiple locations* Foster a positive team culture focused on hospitality, accountability, and collaboration* Support recruitment, onboarding, and ongoing team development* Ensure team members are confident supporting both adventure bookings and retail salesGuest Experience & Adventure Bookings* Ensure guests receive knowledgeable and thoughtful guidance when booking Pursuit experiences* Maintain strong understanding of local attractions and seasonal offerings* Support the team in delivering warm, engaging guest interactions that enhance the overall travel experienceThe Pursuit Adventure Centre & Retail Manager is responsible for leading the guest experience across multiple locations that combine adventure bookings for Pursuit attractions with curated retail offerings.This role blends leadership, operations, and guest engagement, ensuring each location delivers a welcoming, organized, and commercially successful environment. The Manager oversees day-to-day operations, leads and develops a strong team, and ensures inventory, merchandising, and booking systems are managed effectively.This role also supports broader initiatives and projects that contribute to the continued growth of Pursuit’s retail and guest experience programs. ROLE & RESPONSIBILITIESTeam Leadership & EngagementMonitor retail performance and identify opportunities to enhance the assortment and guest experienceREQUIRED SKILLS & QUALIFICATIONSLeadership experience in retail, hospitality, tourism, or guest service environments Proven ability to lead and motivate teams while maintaining strong team engagementStrong organizational and operational management skills Experience managing inventory, stock flow, or retail operations Excellent communication and collaboration skills Ability to manage multiple priorities and locations in a fast-paced workplace Valid driver’s license and ability to travel between locations as requiredExperience in destination tourism, adventure tourism, or hospitality is an assetKnowledge of Banff & Jasper National Park as well as Golden, BC and local attractionsExperience with POS systems, booking platforms, or inventory management systems Retail merchandising or product storytelling experience Experience managing multi-location operations Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg) **Who You Are** You are a people-focused leader who takes pride in building strong, engaged teams and creating environments where both guests and team members feel welcomed and supported. You lead with authenticity, curiosity, and a strong sense of ownership, balancing operational discipline with a genuine passion for hospitality and the guest experience.You thrive in environments where leadership, collaboration, and service come together. Whether guiding a guest toward the perfect adventure, supporting a team member in their development, or ensuring retail operations are organized and well-executed, you approach every aspect of the role with care and professionalism. You lead with purpose, support your team with intention, and help bring the spirit of adventure in the Canadian Rockies to life for every guest who walks through the door. Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at
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